Shop Policies

Payment
We currently accept all major credit cards and paypal.

Shipping

We ship all orders within 7-10 business days (Mon-Fri).

****IMPORTANT - The processing time for orders placed 9/26/22 or after is 10-12 business days (mon-fri). We will update here if that changes. 

*The processing time has been extended to 7-10 business days at this time because of the influx of orders with Summer Sock Camp. I am working on getting through them as quickly as I can. :) 

We ship anywhere in the world! We use USPS for all shipping.

International Customers: You may be charged customs/VAT fees on your purchases. This is always the responsibility of the purchasers to pay these. I will not mark packages down in value or mark them as a gift to try to bypass these fees. US and International government regulations prohibit this.

Please make sure that the shipping address you provide on your order is correct. I ship to the address on your order. If you provide an incorrect address and it gets returned to me you are responsible for paying the shipping costs to ship the order again. 

Lost/Damaged Items

If you feel that your item has been lost please contact the post office regarding this. I can only see the same information on tracking as you can. And while I can contact the post office I have no control over the order once it leaves my hands. Crazy Sock Lady Co. is not responsible for refunding or replacing items that are lost/damaged during shipping. 

If you are worried about your order not arriving or being damaged during transit then I suggest doing priority shipping as that includes $100 insurance. If you want more than $100 insurance on your package I can purchase extra for you at your expense. The cost for the extra insurance would be invoiced to you separate from your order. Please email me if you require this. crazysockladyco@gmail.com

If your order arrives damaged please contact the post office regarding this. Once it leaves my hands the ownership of the package is yours and any claims on the packages would need to be filed by you.

Combining Multiple Orders

 

At this time we are not combining multiple orders. 


Returns

 

CLOSING - ALL SALES FINAL!